Support and Updates

Support when you need it

Warranty

Coach's Office software comes with a 12-month warranty for free technical support and software updates (of the same version) from the date of purchase. After that, you can purchase a 12-month maintenance renewal agreement for each computer license - when you need it. If your version is no longer available, we offer upgrade paths to the latest version.

Support Maintenance Renewal

Renew the tech support maintenance renewal agreement if you:

    • Need a replacement key or an entire re-installation on the same computer (limit one per install license)
    • Need technical assistance because something changed on your computer (such as a virus or system upgrade)
    • Have a problem due to changes on your computer via Microsoft automatic updates, more

Renewal Order Criteria

For the protection of our licensed holders, maintenance renewal orders are accepted only from the license holder, with software serial number and email address. If the registered owner is a high school, university, other school affiliation (clubs), or pro team, the order is accepted through the company credit card, qualified PO, or company check and needs a company email address for download information. The receipt and download information will be sent to the license holder.

Software License Protected

Many of our software license holders - specifically schools and booster clubs - have asked us to increase the security on who is using their software licenses and purchasing maintenance renewal agreements and additional licenses. Coach's Office is committed to protecting our customers' software licenses.

  • Software license is not transferable to another person or company.